2008-03-27

SPSS 16 for Mac: Insulting users. An open letter to SPSS Inc.

Dear Ladies and Gentlemen at SPSS Inc,

As a psychologist working in experimental research, the statistical analysis of data is the bread and butter of my daily work. Like the majority of my colleagues in the social sciences, I use the de-facto industry-standard for this task: SPSS; the very product your company is bulit on, the very product that is supposed to deliver a "statistical package for the social sciences" - what SPSS originally stood for before it became a brand.

Let me remind you that this is an exclusive piece of software that comes with a steep price tag of $639 for the single base version for higher-education institutions ($1699 for commercial users).

I am writing you this open letter concerning the quality of your most recent version of SPSS for the Mac - the first version that runs on intel-based Macs, SPSS 16.0 for Mac.

SPSS 16 for Mac - that I have to use on a frequent basis - is the most insulting piece of software I ever came across. I have been frequently annoyed by software in my life time, but this is the first time that I actually feel insulted by a commercial piece of software. Its astonishingly poor interface design and the long list of bugs I discovered during a single week of intense usage make me wonder whether SPSS 16 for Mac was ever used for its intended purpose at your company before you dared to ship it to us - your end users and customers. Do you think that just because we're scientists, you can throw this half-baked crap at us?

The poor impression begins right after double-clicking the icon, when SPSS displays its spalsh screen:

Non-English characters, as they appear in the name of my organization (Universität Zürich), are not displayed correctly. Your programmers have obviously never heard of proper internationalization.

Secondly, the overall appearance makes me think its 1996.

Especially the tool-bar looks exactly like I would expect a toolbar to look like in a 1990s piece of cheap shareware:

I mean, honestly, is this some kind of joke? This interface does neither convey any informational value nor scientific professionalism (if that was intended). The only thing it conveys is your utter lack of interface design principals.

But apart from such minor issues (as you seem to think that UI design is a minor issue), the list of bugs in SPSS that I came across during a single week of working with SPSS 16.0 for Mac is mind-blowing.
  • Double-clicking a saved viewer output in the finder opens an empty data file instead. Double-clicking the output in the finder again leads to an error-message that tells me that the file is already open (which it isn't).
  • If I go through the cumbersome process of defining input parameters for a data file in text format, and save the parameters as a template for future imports, I cannot load the template the next time I want to use it. When I click on the template file in the open template-dialog, nothing happens.
  • If I select "Data... -> Merge Files -> Insert Variables", choose an external file and tell SPSS to add certain variables from that file to my current file while dropping others, the resulting syntax produces an error and nothing happens.
  • Importing variables with values that are stored in the decimal format (e. g. "4.023") from a text file produce missing values, i.e. they're not imported at all despite the fact that they're displayed correctly in the preview of the import wizard. Changing the variable type from numeric to string doesn't help.
  • The menu bar in the output viewer disappears from time to time. Only quitting and restarting SPSS brings it back.
  • When re-opening a saved viewer file, the font face of all custom-edited headlines is changed from Arial 16 to Times New Roman 12.
  • Overall performance is incredibly slow.
  • In the output-viewer, double-clicking a diagram for editing and closing it again sometimes leads to all changes being lost.
These are just the most prominent bugs I came across. I am sure that there is more where that came from. Do you have any kind of testing whatsoever at SPSS? What kind of impression do you think such experiences create? On my part, it creates the impression that you disrespect your users.

According to Eric Sink, there are three categories of software:
  • MeWare: The developer creates software. The developer uses it. Nobody else does.
  • ThemWare: The developer creates software. Other people use it. The developer does not.
  • UsWare: The developer creates software. Other people use it. The developer uses it too.
For me, SPSS is an extreme example of ThemWare. You seem to have no clue about the poor quality you're creating - at least for the Mac. This impression is extremely stark because I have to use your products alongside beautifully designed pieces of software such as bibDesk, Apple Pages, and Apple Mail.

In my opinion, there is a piece of statistical software that is just the opposite of SPSS: R. It doesn't sport a graphical interface such as SPSS (it's syntax only, like SPSS used to be), but it's certainly more powerful, creates better graphs, and is built and maintained by a community of people that care for their product and actually use it. I've been trying R alongside SPSS for six months now and I haven't come across a single bug. If R had a powerful graphical interface, your product would be off the market within a week.

My experience with SPSS 16 for Mac will make me change to R once and for all. Furthermore, I will encourage my colleagues to do the same.

Frustrated,
Bertolt Meyer

Note: The link to the three categories of software stems from Jeff Atwoods coding horror.

Update: Two more bugs I can reproduce:

  • Copy and Paste from Excel is not working
  • Importing Excel Files produces "?" as values after the 40th variable
Update 2: According to this sitemeter-entry, someone from SPSS has read this post. I wonder whether I will receive a reply.

Update 3: The story has been picked up elsewhere and SPSS replied.

Labels: , , , , ,

163 Comments:

Blogger bertolt said...

Another bug I forgot: You cannot copy & paste from Excel (see also here: http://groups.google.de/group/comp.soft-sys.stat.spss/browse_thread/thread/df913757b1f513a3)

3:27 PM  
Anonymous Anonymous said...

I'm forced to use (and teach) SPSS v.16 because my college has standardized on it, and i've got a pretty long bug/annoyance list too (for the PC).
But one thing I am NOT annoyed by is the visual interface. To give the SPSS people a little credit, they have had all these years the job of keeping all the "old" stuff working for the people who want to continue using it, and still trying to modernize the program. If the interface looks '90's, that's because it is the same as it was then, straightforward and with menus with real words on them that you could understand, and a button if you're a heavy user of an option. Save me from the interface updaters who have, for instance, made the new Excel and Microsoft Word almost unusable!

3:51 PM  
Anonymous Anonymous said...

Nachdem ich SPSS 16 für Mac diese Woche zu nutzen begonnen habe, kann ich dem nur mit vollem Herzen zustimmen!

3:55 PM  
Blogger davert said...

I also have no real problem with the user interface, and the speed is "okay" with me. Admittedly, SPSS 4 was able to rocket past SPSS 16 on an 8 MHz Mac Plus with a whole 4 MB of RAM, but all programs have gotten slow. SPSS 16 is the company's first real effort for OS X - the first one not routed through MacKiev.

There's a draft review that incorporates these comments at http://www.weborial.com/macstats/Software/spss.html (MacStats - the Mac statistics site).

I wonder how many of these bugs will be fixed by 16.1, which apparently is not available for the Mac yet.

4:55 PM  
Blogger bertolt said...

more here:
http://groups.google.com/group/comp.soft-sys.stat.spss/browse_thread/thread/204d545a56d962d4?hl=en

10:55 AM  
Anonymous Anonymous said...

I totally agree. I have not even had the luxury to learn about all of these bugs first hand because I find it runs so slow that I cannot really use it.

It is so slow that i have to go back and use my SPSS 13 version (which I have to reboot into OS 10.4 to use) or my SPSS 15 for PC. I upgraded to 16 for the MAC with the hope that finally I could run SPSS on the MAC AND use MVware Fusion to allow me to use MPlus, HLM, and EQS simultaneously on the PC platform. The ability of Fusion to allow me to cut and paste information across platforms has resulted in my not having hundreds of duplicate files--one for mac one for pc.

However, my dreams experienced a serious setback when it became clear that I could waste hundreds of hours each year reading "Processing" in the output window while I waited for SPSS to produce the output. I even find that if I run an analysis and then go to Word for a minute to make notes, when I come back to SPSS the analyses are not yet run because I have not yet scrolled down to where the output will go in the output file. That makes no sense, and suggests I will need to wait and read "Processing" no matter what I do.

I am considering upgrading from my 1.6 Ghz G5 to a new Quad PowerMac (I also have a 1.6 GHz MacbookAir on which SPSS runs super slow too--but I would not give that machine up for the world!). But after upgrading at a considerable cost, to now purchase a new PowerMac for 2-3 thousand in the hopes that it will run as fast as SPSS 13 runs on my G5 seems like a huge waste of time and money.

So, for now, SPSS 16 will sit on my desktop unused, and I will shuffle back and forth between OS and platforms to try to do my analyses again. The only difference is that, having upgraded to 10.5 to run SPSS 16, I now find that my new primary OS 10.5.2 will need to be abandoned unless I want to reboot over and over again each day.

I would love some info from SPSS about what can be done or what are the minimal computer requirements for it to run at a decent pace.

Thanks, MJK in Texas

10:58 AM  
Blogger davert said...

I have to admit I'm using a Pro (the original one, not the newer, faster one), which might be why speed has not been a big issue for me. SPSS might be a slug on PowerPC processors. I don't know why you need to reboot though - doesn't VMWare Fusion work well enough? I ran SPSS 11 under Parallels Workstation and it was more than fast enough.... wait, you're using a G5. Never mind, you can't use Fusion anyway!

I will say this - I upgraded to an Intel Mac (originally, a Mini, but the slow hard drive drove me nuts), just to get rid of the PC on my desk. I find now that I can run Windows in Parallels Workstation as fast as I used to run it on a dedicated 2-GHz PC.

I'll see if I can get SPSS running on a laptop or a PowerPC machine, but the licensing system makes that hard.

2:00 PM  
Anonymous Anonymous said...

Thanks for the list - I've run into some problems too. Fundamentally we need to trust this software to analyze data properly, and with all of the bugs it's hard to be confident that the actual statistical analyses are accurate.

But anyway - for the data merge issue I found that if I pasted the command syntax into a syntax file and then ran that, it merged ok.

& I too have lost changes to charts in the output-viewer. I was using the legacy chart interface and the results were very inconsistent. When I switched to the newer interface it worked ok - though I haven't been using it much.

6:31 AM  
Anonymous Anonymous said...

I have one word for you: Stata. I've just had all the same frustrations as you and am now so totally sick and tired of the rubbish SPSS pass for software that I've bought a licence. Not only is the GUI interface about a million times slicker, but the syntax is also nicer (far more powerful) and the output is rational and far less verbose.

I'm never going back.

9:00 AM  
Blogger davert said...

I will readily agree on the output, but not on the GUI. Syntax seems to make sense but I wouldn't put it above SPSS. Overall, I think SPSS remains the ease-of-use king of the programs I've used, while Stata remains THE program for real stats pros.

My opinion is at this Stata review for the Mac with some screen shots and such. The nice people at Stata - who really ARE nice people and I'm impressed by their responsiveness - were kind enough to review the review for errors and such, but never even hinted that I should "tone down" any criticism.

3:54 PM  
Blogger DaveKJHU said...

I agree I just loaded 16.0 for windows -- i had been using 14.0 for a year -- it certainly had its quirks but I was finally getting facile in some realms...16.0 cant read my old output, cant use my old table templates (no back-compatibility? insane) and my main complaint is the same as one of yourse -- it runs noticeably slower than 14.0, and sucks about 20% more RAM. My general impression is that it has been way over-engineered so that all the available bells and whistles have ceased to streamline use for the average joe or joesephine.

If you hear of any tips to increase performance, I'd love to know -- dkaufma2@jhu.edu

5:40 PM  
Anonymous Anonymous said...

Great post, thanks for the list.

I'm using SPSS 16 on Vista, and I found that sometimes the 'save' is working strange. Meaning, I save my work, close SPSS, copy to USB stick. When I reopen the original file, I don't see the changes, but the USB file is still updated.
How is that possible?!

Anyone ever encountered this?

I'm using SPSS for my Ph.D and I really need it to work.

Thanks!

8:24 PM  
Blogger davert said...

Nice to know it's not just Macs that are having SPSS issues!

My basic answer is, save-as to a POR (portable) file and see if that does the trick.

In my life, I've often found that saving to another format fixes a lot of odd problems... whether it's Word or Excel or SPSS.

8:27 PM  
Blogger davert said...

Oops, I meant to say this, too. First, make sure you're at 16.02. Second, upgrade to 17 when it comes out... ;) Third, I've updated my SPSS 16 review at MacStats to reflect the changes in 16.02, and the results of a talk with some people at SPSS which caught some oversights (e.g. I learned how to shut off the case summary report).

8:29 PM  
Anonymous Anonymous said...

I have gone through the same torture as you (while using SPSS for Windows) and have had the same thought: I feel insulted by this low quality software as I have never felt before.
Looking at the 101 bug fixes that were delivered in the last patch (16.0.2) I am wondering when SPSS is starting to feel embarrassed about this.
I used to love SPSS truly madly deeply and am sorely disappointed.

6:54 PM  
Anonymous Anonymous said...

My preferred bug: when entering value labels and values for variables, randomly SPSS does not save them.

When computing frequencies, it shows tables without the labels, crashes - and upon re-opening half the labels are gone.

Always different ones, for the fun of it.

7:21 AM  
Anonymous Anonymous said...

SPSS obviously has no real interest in supporting the Mac in a serious way. They've abandoned the platform before, and version 16 gives every indication that they don't really have a good strategy for the future.

Reliability and reproducibility are critical in science, and I have no faith that I'll be able to manipulate my SPSS data in 2-3 years time.

I switched to R some time ago. My department uses SPSS exclusively, but I've been able to read everyone's SPSS data files in R, and to reproduce any SPSS output, in a relatively straightforward way. When I taught statistics in our department, I taught in a software-independent way and provided examples in both SPSS and in R. My students favored SPSS, but a large minority switched to R.

There is a lot of information online about switching from SPSS to R, with specific examples of how to survive as an R-user in an SPSS environment. If you're serious about data analysis (i.e. if you're doing it as a profession and not just for a single course), it's really worth looking into R.

3:35 PM  
Anonymous Anonymous said...

It seems that the cut and paste from excel problem has been solved in the patch to upgrade to spss 16.0.2

11:59 PM  
Anonymous Anonymous said...

Our office "upgraded" to the new SPSS over a year ago and after a few weeks all of our data analysts switched back to 15. All the bugs and inconsistencies destroyed our trust in any SPSS 16 data files.

I can't believe people had to pay such ridiculous amounts of money for what amounts to a public beta

12:00 AM  
Anonymous Anonymous said...

I had a question that you may be able to answer. Do you (or does anyone) know why SPSS 16 for Mac will not open output files created on a PC? I see that the extension required for the Mac version is .spv, and the extension for all my saved outputs is .spo. I tried to force-change one, and it didn't work. I am admittedly not great with understanding all the coding/computer jargon, but I just need this program to open my outputs. Any insight would be much appreciated. Thanks.

7:04 PM  
Anonymous Anonymous said...

Spss has some great ease of use, probably the best of the softwares.
Whoever said stata is the professional stats software mustve never heard of SAS which is the industry standard for all private industries.
However, neither compare to R, the community and the robustness make this the lights out, must use statistical software for any serious statistician.

8:23 PM  
Anonymous Anonymous said...

They don't compare to R partly because R doesn't seem to have a graphical user interface...

Lots of corporations use SPSS. Take a look at their market share sometime. Yes, SAS is very common - perhaps it's taken over the lead - but it's by no means a "Microsoft Office to WordPerfect" sort of deal.

8:33 PM  
Anonymous Anonymous said...

I wonder if anyone has experienced a ridiculous bug that I have in SPSS 16.01 for the Mac: my Output window is (and I kid you not!) apparently something like 250" wide -- so it says in the right lower corner of the window (when I finally can get there after scrolling endlessly). Then when I try to reduce the size of the window in the usual Mac fashion by dragging on the lower right corner, all it seems to do is push the whole window over. This is only one of many issues. And don't get me started on the SPSS Data Entry program which I have used in Parallels as well as on a Windows machine! Error messages, crashes, an exceptionally poor manual that had me scratching my head about how to create screens due to the rather opaque interface, formatting changing adruptly (font sizes, boxes with multiple response sets disappearing when file is reopened and ending up at the end of the layout, etc.) and now an inability to open the data layout file -- with data -- in SPSS without having to go through some REGEDIT procedure.

9:48 PM  
Blogger davert said...

I haven't seen those problems. Try hitting the green button on top left (the same place as all Mac windows) which resizes to fit the screen. Haven't used data entry. Wonder if 17 would fix this?

10:10 PM  
Blogger Unknown said...

I, too, have been disgusted by 16's poor quality. When I learned that SPSS had no intention of providing a legacy viewer for the old output files on Mac (Why you cannot open a .spv file in 16) I was stunned. Who ever heard of an upgrade that does not provide backward compatibility to its own previous version?

My favorite bizarre bug:
The little calculator buttons on the Compute Variable dialog box all appear with the same label: "..." That's right, every button says "..." on it. It's like one of those memory games, trying to click the right one!

4:41 PM  
Anonymous Anonymous said...

Hi,

Hello, don't know where to ask this question. I am writing a thesis in media and communication and doing a content analyse. I need a statistic software. Back in the days I used Statview, really liked it. Now it seems not to exist only two big ones. Spss and Stata. Both are huge and very expensive. Strange that it seems not exist a small and easy to use software on the mac. Loooked little at Stata and don't understand anything of it.:(

Anyone has a tip?

7:36 AM  
Blogger davert said...

Apparently you have not visited the Mac statistics resource at http://www.macstats.org/

1:29 PM  
Anonymous Anonymous said...

Yes I have without found a simple, fairly cheap statistic software for mac for social science. But thank you for the tip.

11:00 AM  
Anonymous Anonymous said...

SPSS 17 seems a lot better, though I was hoping it would be a free upgrade (hee hee). There's still a lot of usability work to be done, but that's true for just about any stats program, for reasons I don't quite understand.

My SPSS review is at http://macstats.org/statistics-software/spss.html.

12:53 AM  
Anonymous Anonymous said...

Use SAS you will like SAS;
Teach SAS you (your students) will success!

3:34 AM  
Anonymous Anonymous said...

Is SAS on the Mac now, then?

StatPlus is getting better with every iteration.

2:54 PM  
Blogger R said...

Full agreement - but your criticism doesn't just apply to the mac version. As a psychology doctorate candidate I rely on SPSS for most of my statistics (would be ALL if the interfaces for more complex analysis weren't abysmal) and SPSS 16.0 is quite frankly the worst piece of software I have ever used! I am currently running an unsupported copy of SPSS 15.0 (because my university insists we must all use 16 or no support)and will continue to do so for the rest of my PhD. My favourite bug? Got to be the time opening a correlation table crashed THREE computers on our network :(

9:49 PM  
Anonymous Anonymous said...

I've just started using it on a Mac. It's unbelievable.
Half the time it's essentially unusable. Graphics don't show up, dialogues refuse to open. Graphs lack the required options at times.
How did they think this would fly?

9:30 PM  
Anonymous Anonymous said...

SPSS is very bad

10:13 AM  
Anonymous Anonymous said...

I absolutely hate SPSS 16. I can't believe I've been stuck using it for over 2 years. I'm so glad I'm not alone.

5:06 PM  
Anonymous Anonymous said...

Anonymous - we're on SPSS 18 / PASW 18 now...

5:16 PM  
Anonymous Anonymous said...

Im using SPSS 17 only cause I have to help others using it. It really sucks. I would recommend SPSS users to start using other statistical softwares eg. R. Only problem with R is that it requires some skills to do good stuff, but it completely free and can do much more than SPSS.

I think older versions of SPSS were better but now companys "money sucking scheme" has gone sick! Makes me puke.

9:09 AM  
Blogger davert said...

If you love R, I can't imagine you liking SPSS / PASW, and vice versa. That said, R has a heck of a learning curve. Credit SPSS with making the entry level barriers relatively low - except in terms of money, and even there, the grad packs and such are pretty reasonable.

That said, there's always Stata, JMP, and a host of others - some of which are far better suited to the common user than others.

1:07 PM  
Blogger davert said...

I'm getting to be very impressed with JMP:
http://www.macstats.org/reviews/jmp.html

2:51 PM  
Anonymous Anonymous said...

Can someone delete the spam comment just before this one?

2:36 PM  
Blogger bertolt said...

done.

3:22 PM  
Anonymous Anonymous said...

spss (16) is crap on windows, too

2:23 PM  
Anonymous Anonymous said...

Yes. SPSS 16 on Windows is a disaster. I actually switched back to using SPSS 10, of which I had a copy. Am switching to R now...

5:31 PM  
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Anonymous goldsac said...

Why do you care about internationalization as a top priority? Honestly, that's one of the last things I'd be worried about, and it makes you seem like an over-sensitive crybaby.

Other than that, though, I agree with you entirely. SPSS has one of the most 'sticky' interfaces I've ever known, especially considering the price.

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Blogger jacobsteel said...

I agree, very basic functions simply do not function on Mac (OS 10.5.6, SPSS version 19).

Among the examples are (but not limited to):
Importing Excel files (Java error / Java Heap error, even after purging cache)
Cut and paste of data from one window to another does not work at all.

4:34 PM  
Blogger jacobsteel said...

There's even trouble getting "undo" to work:

Selecting "undo" from menu _might_ work, pressing "CMD Z" does not... (error messages + complete data loss + crash)

4:37 PM  
Anonymous Pentastar Dave said...

I didn't know version 19 was out. Due to the insane licensing costs, I'm probably done with ever using SPSS for the Mac again; I have a license for SPSS Windows 11, and it'll have to suffice, since I can run Windows XP in virtualized mode until PSPP or a similar project takes over. (If PSPP would only get their output "copyable," I'd be very happy.)

I did try older SPSS for Mac in SheepShaver but it doesn't work well. If only there was a big market for SheepShaver... there's so much potential...

(PSPP is a free SPSS clone that works very well and has spreadsheet view and such, but output is "typewriter style" like SPSS 4.)

JMP and Stata are far more Mac friendly. Stata is terrific if you live in statistics but it's not really right for those who, like me, only dive in once every few weeks.

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